Return and Refund Policy

Overview

Our refund and returns policy lasts 14 days in accordance with EU regulations. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Unless your product is damaged or malfunctioning, it must also be in the unopened original packaging.

To complete your return, please send an email to support@vrworld.cy along with your order number and reason for the return. Once our team approves your return, any products must be sent to our business address as stated below.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@vrworld.cy.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vrworld.cy and send your item to:

PolyGrowth LTD
Anexartisias 187
3040 Limassol
Cyprus.

Shipping returns

To return your product, you should mail your product to the following address:

PolyGrowth LTD
Anexartisias 187
3040 Limassol
Cyprus

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@vrworld.cy for questions related to refunds and returns.